Frequently Asked Questions
Order & Sample Questions
Q: What is your MOQ (Minimum Order Quantity)?
A: Our standard MOQ is 500 meters per color/size. For trial orders or new customers, we offer flexible MOQ options. Contact us to discuss your specific needs.
Q: Can I get free samples?
A: Yes, samples are free of charge. The customer pays for shipping. Sample lead time is 3-5 working days.
Q: What is your lead time?
A: Samples: 3-5 days. Bulk orders: 10-20 days depending on quantity and customization requirements.
Q: What payment terms do you accept?
A: T/T (30% deposit, 70% before shipment), L/C at sight for large orders.
Q: Do you ship internationally?
A: Yes, we export to Europe, Middle East, Southeast Asia, North America, and Africa.
Product & Customization Questions
Q: Do you offer custom colors?
A: Yes, we provide Pantone color matching and can produce any color you need. Custom color matching lead time is 3-5 days.
Q: What diameters and wall thicknesses are available?
A: Outer diameter from 10mm to 200mm, wall thickness from 3mm to 30mm — fully customizable. Contact us with your specific requirements.
Q: What fire safety standards do your products meet?
A: Our products meet GB 8624 B1 (China's highest building material fire rating) and UL1975 (International flame retardant standard).
Q: Are your products suitable for outdoor use?
A: Yes, with UV stabilizers and anti-aging additives, our tubes perform well outdoors for 3-5 years under normal conditions.
Q: What is the lifespan of your sponge tubes?
A: Under normal indoor conditions: 5-8 years. Outdoor: 3-5 years.
Q: Are your products non-toxic and child-safe?
A: Yes, our formulations are free from harmful substances like lead and phthalates.
Q: Can you help with OEM/ODM?
A: Yes, we offer full OEM/ODM services including custom colors, sizes, textures, and private labeling.
Technical Questions
Q: How are the tubes packaged?
A: Standard packaging is plastic film wrapping + export carton. Custom packaging is available upon request.
Q: How do I place an order?
A: Contact us via email or WhatsApp with your requirements, and we'll send a quotation within 24 hours.
Q: Do you provide installation guidance?
A: Yes, we provide detailed installation instructions and video tutorials upon request.
Q: How do I measure the right amount of sponge tube for my project?
A: Measure the total length of pipes/frames to be wrapped, add 10% for joints and overlaps, and divide by the roll length. Our team can help with detailed calculations.
